Our Store Policies
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
Shipping Policy
Thank you for your purchase
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Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method.
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Your order confirmation email will show the stock status for each individual item purchased (either “in-stock” or a future expected shipping date for backordered items)
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Once the order has shipped, you will receive a shipping confirmation email. Please click on the “Track Shipment” link within the email to receive the most up-to-date tracking information.
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Please allow 5-7 business days transit time to receive your order once it has shipped. This time frame pertains to orders placed within the continental United States and does not include Alaska and Hawaii.
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Processing Time – Processing time is the amount of time it takes to prepare your item(s) to ship. In-stock items received by 12PM EST normally process the same day or the next business day. Embroidered items will add an additional 2-3 business days to the processing time.
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Backordered/Future Ship Items – Once a backordered item is received in the warehouse, it will ship immediately via the selected shipping method.
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Business Days – Business days are defined as Monday-Friday, excluding holidays.
Multiple Shipments – Some items may be shipped separately, directly from the manufacturer. If multiple items are ordered, it is possible that you will receive more than one shipment.
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Embroidered/Custom Logo Items – Items that include embroidery or a custom logo will ship after the embroidery process has been completed. Typically, custom logo embroidery will add an additional processing time of 2-3 business days.
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Free Shipping on ALL ORDERS w/ code FREESHIP – All orders qualify for free U.S. ground shipping when the code FREESHIP is applied in cart or checkout.
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Free Shipping on Orders $99+ – Orders that have a subtotal of $99 or more qualify for free U.S. ground shipping without the use of a code. The subtotal does not include embroidery, gift cards, and taxes.
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Cancellation and Change Policy – We cannot edit an order once it has been placed. Due to automatic order processing, orders can only be canceled within an hour after it has been placed.
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U.S. Territories – Orders for the U.S. Territories will be shipped via the United States Postal Service and are not qualified for Express delivery. U.S. Territories include: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces – Americas, Europe and Pacific.
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P.O. Box and APO/FPO – Sorry, we are unable to apply Express Shipping to P.O. Boxes, APO/FPO, or U.S. territory addresses.
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Standard Shipping – In-stock items shipping from our warehouse should arrive to you within 5-7 business days after your order is placed. Items that are shipped directly from the manufacturer may take longer to arrive. Your items may arrive in separate packages.
Express Shipping – For an additional $24.95 per shipping address, express shipping can be applied to in-stock items only for most destinations within the continental United States. Orders received by 12PM EST typically will process the same or next business day. You should receive your order within the next two business days.
Our Return Policy
We offer
Free returns and exchanges on all eligible unwashed, unworn, tags-attached purchases made on our website.
• All exchanges must be made within 30 days of the orders receipt.
• Returns made within 30 days of delivery are eligible for a full refund, minus the shipping fees. Please allow 7-10 business days for your return to be processed.
• Exchanges of a higher to a lower priced item, the refund will be provided as a store digital credit / gift card.
• Shipping/handling fees are non-refundable.
• All orders shipped outside the US, as well as all Gowns, customized products, and Face Masks are a final sale, and are not eligible for returns or exchanges.
Our Guarantee
We stand by 100%
We guarantee that our merchandise is free of manufacture defects. Refunds and exchanges will be granted for defective products.
Under this guarantee, pre-paid shipping will be provided at our expense. Once your item is returned, you will receive notification using your provided contact information.
This guarantee is provided by Capes-Scrubs. For questions or information about our return policy, please visit our help center or contact us.
Our Privacy Policy
All About Information Security
PRIVACY & SECURITY
This web site is owned and operated by BELEECI, LLC. Here at Capes-Scrubs®, we understand that many visitors to our web site are concerned about the information they provide and how we treat that information. This Privacy & Security Policy contains important information regarding the Personal Information we collect from you. You should read it before using our website. If you choose to use our website, you are telling us you have read and agree to the terms of this Privacy Policy and consent to our actions that are consistent with this Privacy & Security Policy.
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For purposes of this Privacy Statement, the term “web site” includes all Capes-Scrubs internet sites and mobile applications.
E-mail: Capes.Scrubs.SM@gmail.com
Telephone: 1-804-393-7029
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Effective Date and Updates
We may revise this Privacy & Security Policy at any time. The “Last Updated” date at the bottom of this Privacy & Security Policy reflects the date of the most recent revisions. You are responsible for regularly reviewing the Privacy Policy. The most current version of the Privacy Policy can be reviewed by clicking on the “Privacy & Security Policy” link located at the bottom of each of our pages associated with the website.
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Security
Capes-Scrubs is concerned with the security of your Personal Information. Accordingly, we take care in implementing appropriate physical, technical and administrative safeguards that we believe are reasonable to protect the security of your Personal Information on our system, both internally and from outsiders, and to ensure the integrity of the data we collect.
Unfortunately, no data transmission over the Internet, nor any data we collect or store, can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us.
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We use a combination of technological, physical and policy methods to protect your Personal Information such as, for example, requiring a password to access our network and employing firewall security. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that we will never ask you for your password in an unsolicited phone call or e-mail.
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Personal Information that is maintained in our offices is subject to physical, administrative, and technical controls as well. Hard copies of sensitive Personal Information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
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Third Party Sites
Our web site and social media pages may provide links to other web sites owned or operated by third parties as a convenience to our visitors. We have no control over linked sites and make no representations about any content or material available at these locations. We are not responsible for the content of those sites. Links are not intended to imply sponsorship, affiliation, or endorsement. Such linked sites may have privacy policies that differ from this Privacy Statement. The terms of this Privacy Statement do not apply to any third-party web sites that are accessed from links found on our web site or social media pages.
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Collection of Information
Capes-Scrubs collects the information described below via our web site and social media pages. In the case of any third-party features such as advertising, co-branded areas or links to other web sites, such third parties may also collect information. We recommend that you review the applicable privacy policies of these third parties before providing personally identifiable information. Capes-Scrubs is not responsible for any actions or policies of such third parties.
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“Personal Information” in this Privacy Policy means information collected from your visit to the Site that identifies, or can be used by us or on our behalf to identify, an individual. This can be, for example, a name, street address, e-mail address, or telephone number(s). Personal Information does not include encoded information, anonymized information, or information that is publicly available and not combined with non-public Personal Information.
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Information that you provide to us
We collect personal information from you in a variety of ways when you interact with Capes-Scrubs through our web site and other social media. Some examples include when you: Create an account on our web site; Place an order or make a purchase from us; Conduct a transaction where we collect information, including when required by law; Request customer service, e-mails or catalogs or contact us; Submit a story, testimonial, rating or review, participate in any live chat session, comment on any blog posting, or provide other content that may be posted on the web site or any of our social media sites; “Follow,” “like” or otherwise connect with us on any of our social media pages; or Otherwise submit personal information to us along with any related content of the communication.
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The Personal Information that we collect may include contact and payment information such as your name, email and physical addresses, phone numbers, and payment information (such as credit and debit card). When you ask us to ship an order, we may collect information you provide to us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect additional Personal Information to comply with legal requirements.
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Information That Others Provide to Us
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.
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Information That Is Automatically Collected
We receive and store certain types of information when you interact with our web site, social media pages, emails, and online advertising. Our purpose is to allow the web site to work correctly, to evaluate use of the web site, and to support web site analytics and marketing campaigns. Some examples include: We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring web site, if any, and the path you take through our web site. We use “cookies” to recognize you as you use or return to our web site. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a web site or email may save to your browser and store on your hard drive. We may also use web beacons. Beacons are small bits of code that communicate with third parties and are embedded in web pages, ads, or in emails. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our web site and other sites were effective. We may use other technologies that collect information about you to provide better service to you, including web session variables and browser plug-ins/add-ons. As technologies to address Do Not Track signals are still evolving, we do not currently deploy any technology to respond to Do Not Track signals.
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Use, Transfer and Disclosure of Information
Capes-Scrubs uses your information to offer and provide our products and services and to support our core business functions. Some examples include: To fulfill your requests for products and services and communicate with you about those requests; To provide customer service and send you information about our products, services, and promotions; To help us improve and customize our service offerings, web sites, social media pages and advertising; To register and service your account; and to protect the security or integrity of our web site and our business. To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
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Other Companies
Capes-Scrubs may sell or rent your postal address (but not your e-mail address or telephone number) to other companies that we believe may offer products or services of interest to you.
Service Providers
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our web site. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Capes-Scrubs maintains facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
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Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances, including when the sharing is necessary to protect Capes-Scrubs, our customers, our employees, or any other person, or where otherwise required by law. Capes-Scrubs may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
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Business Transfers
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Capes-Scrubs or as part of a corporate reorganization or stock sale or other change in corporate control.
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Managing Your Information
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications: We use an opt-in standard for phone and text messages. Opt-in means we will only conduct the activity with your express consent. We use an opt-out standard for email or for other communications like mail. Opt-out means we consider your consent is implied but will stop the activity on your request. IF YOU DO NOT WANT TO RECEIVE E-MAIL, MAILINGS, OR TELEPHONE CALLS FROM US IN THE FUTURE, OR IF YOU DO NOT WANT US TO SHARE YOUR POSTAL ADDRESS WITH OTHER COMPANIES OR ORGANIZATIONS, PLEASE LET US KNOW BY SENDING US E-MAIL AT THE ABOVE ADDRESS, CALLING US AT THE ABOVE TELEPHONE NUMBER, OR WRITING TO US AT THE ABOVE ADDRESS. Please provide your exact name, mailing address, e-mail address, and telephone number. There is no charge for this service. Your request may take a few days to process and take effect, but we will be sure to process your request promptly.
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Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
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Capes-Scrubs takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on our web site, log into your account. Once you do, you will be able to enter and update your own contact information and payment information. Contact us at the email, phone number or postal address listed above.
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Ad Server Companies
We do not partner with or have special relationships with any ad server companies.
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Children
Children's privacy is important to us. We do not knowingly collect personal information from children under 13 years of age. Any communication we get that is identified as being from a child under 13 will not be kept by Capes-Scrubs.
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Cookies
When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
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Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. In addition, we or certain of our Service Providers, in connection with the services that they provide to us, may work with third parties who may use cookies to collect information to tailor advertising for you and others elsewhere on the Internet and on our web sites, and to assist in reminding us of who you are. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.
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IMPORTANT! PLEASE READ THIS LEGAL STATEMENT CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE AND THE INFORMATION AVAILABLE ON THIS WEB SITE IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
OWNERSHIP
This web site, scrubsandbeyond.com, is owned, operated, and maintained by BELEECI, LLC(“Capes-Scrubs”) and has been created for your information, education, and communication. This web site and all perceptible components of it, including without limitation text, images, and audio, are copyrighted by Capes-Scrubs.
RESTRICTIONS ON USE
This web site is available only for your personal non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit, or modify in any way all or any part of this web site.
TRADEMARK NOTICE
All names, logos, and trademarks are the property of Capes-Scrubs. Use of any of such materials for any purpose without the express written agreement of Capes-Scrubs is strictly prohibited.
UNSOLICITED IDEAS
Capes-Scrubs welcomes your comments and will promptly answer your questions about our products and our company. However, we are not seeking, nor can we accept, unsolicited ideas, suggestions, or materials relating to our products or services.
Payment Terms
Should the customer use a third-party payment service such as Amazon Pay or PayPal, the customer is subject to the terms of service associated with that payment provider. For more details.
DISCLOSURE AND USE OF YOUR COMMUNICATIONS. EXCEPT AS NOTED IN OUR PRIVACY STATEMENT, POSTINGS TO THIS WEB SITE AND ELECTRONIC MAIL DELIVERED TO CAPES-SCRUBS ARE NOT CONFIDENTIAL AND CAPES-SCRUBS SHALL NOT BE LIABLE FOR ANY USE OR DISCLOSURE THEREOF. All communications and other materials (including, without limitation, unsolicited ideas suggestions or materials) you send to this web site or to Capes-Scrubs by electronic mail are, and shall remain, the sole and exclusive property of Capes-Scrubs and may be used by Capes-Scrubs for any purpose whatsoever, commercial or otherwise, without compensation.
JURISDICTION
The products referred to in this web site are available in the United States and may not be available in your country, territory, or area. This web site is controlled and operated by Capes-Scrubs from the United States and Capes-Scrubs makes no representation that the information and materials in this web site, including the information and other materials promoting the products identified in this web site, are appropriate or available for use in other locations.
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DISCLAIMER OF WARRANTIES - TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAPES-SCRUBS DISCLAIMS AND MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT (TEXT AND IMAGES) OF THIS WEB SITE. THE WARRANTIES DISCLAIMED INCLUDE EXPRESS AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, CAPES-SCRUBS DOES NOT WARRANT THAT THIS WEB SITE OR THE SERVIER THAT MAKES IT AVAILABLE ARE FREE OF COMPUTER “VIRUSES.”
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LIMITATION OF LIABILITY
Capes-Scrubs shall not be liable for damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this web site or your use of, or reliance upon, this web site or the content hereof. In addition, Capes-Scrubs has no duty to update this web site or the content hereof and Capes-Scrubs shall not be liable for any failure to update such information. Further, Capes-Scrubs is neither responsible nor liable for your use of other web sites which you may access via certain links within this web site. These links and other “resources” referenced on this web site are provided merely as a public service to users of the World Wide Web and inclusion in our web site does not constitute an endorsement by or affiliation with Capes-Scrubs.
OTHER
Capes-Scrubs, in its sole discretion, reserves the right to update or change this Legal Statement at any time and from time to time without notice. If any term, condition, or provision of this Legal Statement is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.
BY SUBSEQUENTLY ACCESSING OR USING THIS WEB SITE, YOU ARE ACKNOWLEDGING YOUR CONSENT TO THE FOREGOING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
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Last Updated: July 26, 2022